Office Policies

Fuse IV and Senara are committed to helping you Live Life Well. Our entire team of health care practitioners, coaches, and staff devote themselves to improving the lives of every guest that walks through our doors. It’s the Fuse IV difference.

Prior to beginning your care at Fuse IV, we ask that you read through our office policies. We look forward to working with you and helping you to achieve optimal vitality.

Medical Forms & Records

If you have medical records that are pertinent to your initial visit or follow-up visits, you are responsible for obtaining them prior to that appointment. Your Medical Records can only be authorized for release by you. Please contact your physician or other health care provider to order these records.

Scheduling Appointments

Fuse IV services are made by appointment only and are secured with a valid credit card. A 24 hour cancellation policy applies, and a $50 charge will be processed for missed appointments or if it cancelled less than 24 hours in advance.

Appointment Times

All appointments will begin and end on your scheduled time. Therefore, arriving late will reduce the timeframe of your service, and for extremely late arrivals may require cancellation of your service entirely. In either case, full charges for the time of your scheduled service(s) will apply.

Appointment Cancellations & Missed Appointments

Senara has a 24-hour cancellation policy for all Medical Weight Loss and Anti-Aging Medicine appointments, including Functional MedicineBioIdentical Hormone Replacement Therapy, Health Coaching, etc. Missed appointments or appointments cancelled with less than 24 hours’ notice will be charged a flat fee of $50.

Other services offered at Senara not outlined in this packet may have a different cancellation period and fee; they are subject to the policies outlined on ExperienceSenara.com.

As a courtesy, we call to confirm the appointment prior to your scheduled time; ultimately it is your responsibility to keep the scheduled appointment or reschedule.

Changing Appointments

Our staff will help you in following a treatment plan that is designed especially for you.  To succeed in gaining positive results it is imperative that we follow this plan and maintain the number of scheduled visits prescribed.  If you are unable to keep your appointment(s) on any given day please notify our office at least 24 hours prior to the scheduled appointment. If you must miss an appointment we will reschedule you for your make-up appointment within the next week, depending on service availability. A $50 fee is charged for missing appointments or canceling less than 24 hours prior to your scheduled appointment.

Consultations

During your first consultation, one of staff physicians will perform a series of assessments, and review your medical history. These findings will help us better understand your chronic health conditions and help us establish a baseline for your treatment. Nutritional supplements are often recommended and we will help you select the highest quality products. Laboratory testing may be recommended.

Payment Options

Senara accepts cash, checks or credit cards (MasterCard, Visa, Discover, and American Express) for services rendered. When you schedule an initial visit, we request a credit card on file to hold the appointment for you. No charges will be applied to your credit card unless you miss or cancel an appointment without proper notice, per our cancellation policy. On the day of your scheduled appointment, all charges for consultations (medical and nutritional) as well as laboratory testing will be itemized and reviewed with you. Payment is due on the day of service.

Financing is available through Care Credit. For more information, please visit our Payment Options webpage.

Insurance Information

Services at Fuse IV are not covered by insurance.

Lab Tests

  • After initial Nutritional IV Therapy examination and follow-up consultations, lab tests and/or diagnostic tests may be ordered.
  • Testing recommendations and cost(s) per test will be reviewed.
  • Many lab tests are performed “fasting”, which means nothing except water 8-10 hours beforehand

Some lab tests take up to 6 weeks to be finalized. We will call you to schedule a follow-up appointment to review the test results when they are available. If your follow-up appointment was not booked at the time of your initial visit, then you should contact the office to schedule a follow-up appointment.

Prescription Refills

It may take up to 72 hours to process a prescription refill. If you are in need of a prescription refill, please plan ahead to avoid a lapse in your prescriptions. Your pharmacy can fax your prescription refill request to us at 309.693.3616.

Personal Property Loss or Damage

Senara is not responsible for loss of or damage to any personal items guests may bring to our facility, including valuables. We strongly recommend leaving valuables at home, and if you do bring them, you should keep them in your possession at all times.

Other Policies

Senara is a tranquil environment. To maintain a superior experience for all guests, the spa and treatment areas are cell phone free zones. Please turn your phone to off or vibrate during your visit.

Request an Appointment